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SUPPORT

Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

Powertraveller
All Products
General Questions
Falcon 21
Falcon 40
Falcon 7
Sport 25 power pack
Sport 25 solar kit
discovery
extreme
extreme solar
extreme tactical version
mini-g
powergorilla *NOW 24000MAH*
powergorilla tactical version
solar adventurer
solargorilla
solargorilla tactical version

Frequently asked questions

Where can I purchase additional powerchimp tips?

Please use our online tip selector to find the appropriate tip for your device. 

I love Powertraveller products - can I request a brochure?

You can request a brochure by emailing sales@powertraveller.com with your address details

Where else can I buy Powertraveller products from?

Visit our Where to Buy page to find out where you can purchase Powertraveller products around the world.

How do I contact customer support?

If your problem is with a product please contact support@powertraveller.com.  Please note that we aim to respond to any customer service enquiries within 5 (five) working days. We reply to these emails in the order that we receive them - email is the preferred method of contact.  To enable us to help you quickly, please give us as much information about your query as possible and please include a contact telephone number.
 

I bought a Powertraveller product via a Duty Free outlet - who do I return it to?

We can only accept items from Duty Free which are faulty and require repair / replacement.  If a refund is required, the product will have to be returned to the original retailer.

How do I request a returns form?

Simply email support@powertraveller.com with details of the issue with your product, your order number and contact details. Please note, no items will be accepted without a returns form.

FAULTY ITEMS: These must be returned to us within 28 days of receipt. Please request a returns form from us at support@powertraveller.com and send with the item to the address above, we do not accept any returns without an accompanying returns form. We will then send a replacement out to you if the product is found to be faulty. Refunds may also be issued in certain circumstances - please contact us for details. All products have a standard 1 year return to manufacturer warranty covering manufacture defect.
UNWANTED ITEMS: All refunds in this case are at the discretion of Powertraveller and must be agreed within 14 days of the product being received. If a refund is agreed, the item must be returned to us within 7 days of agreement being reached. Items must be in original packaging with all parts as supplied and be in a re-saleable condition. Powertraveller will not issue refunds for the postage.
POSTAGE: We accept no liability for items damaged during postage to us and we recommend that all items are returned via Recorded delivery as we will not be held responsible for goods not received.
If the item has been ordered incorrectly, found to be unsuitable or simply no longer required - the postage cost is the responsibility of the customer.
If the item is found to be faulty or a packing error has occurred - the postage for returning the item to us will be refunded if requested.
 

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