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SUPPORT

Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

Powertraveller
All Products
General Questions
*NEW* discovery
*NEW* extreme
*NEW* extreme solar
*NEW* mini-g
powerchimp4A
powergorilla *NOW 24000MAH*
powergorilla tactical version
powermonkey classic micro USB version
powermonkey explorer 2 SILVER
powermonkey extreme tactical
solargorilla
solargorilla tactical version
solarmonkey adventurer
solarmonkey expedition

Frequently asked questions

How do I request a returns form?

Simply email support@powertraveller.com with details of the issue with your product, your order number and contact details. Please note, no items will be accepted without a returns form.

FAULTY ITEMS: These must be returned to us within 28 days of receipt. Please request a returns form from us at support@powertraveller.com and send with the item to the address above, we do not accept any returns without an accompanying returns form. We will then send a replacement out to you if the product is found to be faulty. Refunds may also be issued in certain circumstances - please contact us for details. All products have a standard 1 year return to manufacturer warranty covering manufacture defect.
UNWANTED ITEMS: All refunds in this case are at the discretion of Powertraveller and must be agreed within 14 days of the product being received. If a refund is agreed, the item must be returned to us within 7 days of agreement being reached. Items must be in original packaging with all parts as supplied and be in a re-saleable condition. Powertraveller will not issue refunds for the postage.
POSTAGE: We accept no liability for items damaged during postage to us and we recommend that all items are returned via Recorded delivery as we will not be held responsible for goods not received.
If the item has been ordered incorrectly, found to be unsuitable or simply no longer required - the postage cost is the responsibility of the customer.
If the item is found to be faulty or a packing error has occurred - the postage for returning the item to us will be refunded if requested.
 

What is the warranty on Powertraveller products?

All our products are covered by a one year manufacturer's warranty.

How long should I expect delivery to take?

We aim to send your order out within 3 business days. For international deliveries, please allow 7-10 business days.

Please note, orders requiring Next Day Delivery MUST be placed BEFORE 2pm to allow us time to despatch them (not applicable to international customers). Orders requiring Next Day Delivery placed on a Friday before 2pm will be delivered on the following Monday. Any order requiring next day delivery placed after 2pm, may not go out until the following working day. Thank you.

What is the latest time I can order for Next Day Delivery?

All orders requiring Next Day Delivery need to be completed and payment cleared before 2.00pm.  Please note that orders placed on a Friday will be delivered on the next WORKING day (i.e. Monday). 

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