powertraveller | without boundaries

Close

SUPPORT

Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

Powertraveller
All Products
General Questions
Falcon 21
Falcon 40
Falcon 7
Sport 25 power pack
Sport 25 solar kit
discovery
extreme
extreme solar
extreme tactical version
mini-g
powergorilla *NOW 24000MAH*
powergorilla tactical version
solar adventurer
solargorilla
solargorilla tactical version

Frequently asked questions

My powergorilla shuts down unexpectedly - why?

This is safety feature of the powergorilla.  This could happen if the powergorilla is being put under too much strain, is too hot, has run out of power or has finished charging your laptop. 

Still need help?  Please email support@powertraveller.com

My powergorilla will not charge my laptop

Please ensure you are using the correct tip for your laptop.  Once you've confirmed the tip is correct, read the instruction guide that came with the powergorilla and make sure you have selected the correct voltage.  If the powergorilla still does not charge your laptop, please remove the laptop's internal battery - details on how to do this will be in your laptop's documentation.

Still having problems?  Please email support@powertraveller.com

Where can I buy additional parts for my powergorilla?

We have an accessories section on our website where you can purchase replacements and extras for your powergorilla.

What performance can I expect from my powergorilla?

In most cases, the powergorilla will run your laptop (similar to an external battery). If your laptop is switched off, the powergorilla will begin charging it.  With lower consumption laptops, the powergorilla can charge and power your laptop at the same time.

How do I charge my iPhone/iPod from the powergorilla?

Connect your white sync/charge cable that came with your iPod/iPhone to the USB port on the powergorilla.

How can I connect my powergorilla to my Macbook, Macbook Pro and Macbook Air?

The powergorilla is compatible with Apple Mac laptops using the MagSafe type connector.  You will need an Apple MagSafe Airline Adaptor, which you can purchase either from Apple directly or from our website.  This plugs in to the 12v car charger socket that comes with the powergorilla.

Please note, the MagSafe cable is only suitable for Apple Macs incorporating the MagSafe style of connector. If you are unsure if your Mac uses Magsafe, please email support@powertraveller.com - you may require the L77D tip for the older Mac laptops (such as powerbook.) The MagSafe adaptor will only POWER you Mac laptop, it will not charge it.

Checkout