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Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

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Frequently asked questions

Can I use my smartphone charger to charge my powermonkey explorer2?

Yes! The powermonkey explorer2 has a micro USB input port for this very reason. As more and more devices switch to this connecter it seemed obvious to use this for the powermonkey explorer2. Additionally, the powermonkey explorer2 comes with a USB cable. This means you can plug it into any USB mains plug you may have. 

How many times will the explorer2 charge my devices?

Smartphone: 2-3 full charges

iPad/Tablet: Depending on your tablets make and model it can be anywhere from 25-100%. Please contact support@powertraveller.com or call up on +44 (0)1420 542976 for more information.

GPS: 3-4 times depending on make and model.

SLR Camera (Via 5v Cradle): 1-2 times depending on make and model. 

I want to charge my iPhone5/6 from the powermonkey explorer2. What do I do?

We supply the tip for this. Just go to the tip selector and select ‘micro USB to lightning adaptop’. 

If I am not going to use my powermonkey explorer2 for a while, is it best to store it with a charge remaining?

Yes.  If you plan to store your powermonkey explorer2 for a long period of time without use, it should be stored with at least 60% charge remaining.  This helps keeps the internal battery in good condition.

What is the operating temperature range for the powermonkey explorer2?

The powermonkey explorer2 will charge devices in temperatures of -20 to 60 degrees Centigrade.  You can charge the explorer2 in temperatures on 0 - 45 degrees Centigrade.

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