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SUPPORT

Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

Powertraveller
All Products
General Questions
*NEW* discovery
*NEW* extreme
*NEW* extreme solar
*NEW* mini-g
powerchimp4A
powergorilla *NOW 24000MAH*
powergorilla tactical version
powermonkey classic micro USB version
powermonkey explorer 2 SILVER
powermonkey extreme tactical
solargorilla
solargorilla tactical version
solarmonkey adventurer
solarmonkey expedition

Frequently asked questions

How can I connect my solargorilla to my powergorilla?

Simply attach them using the 2m extension cable and the L52D tip.

I can't find the correct tip for my laptop

Please email support@powertraveller.com

How can I charge my powergorilla?

You can charge your powergorilla from the mains charger included, from your laptop's standard mains charger (using one of the converter tips included in the tip pack) or from our solargorilla (available separately).

What is the life expectancy of my powergorilla and does it have a user-replaceable battery?

As with all of the primate power range, we recharged the powergorilla 1,000 times without any significant decrease in battery performance.  The powergorilla does not have any user replaceable parts (including the battery).

My powergorilla shut down and now will not turn back on - what's wrong?

Your powergorilla may have activated a safety feature and will need to be connected to the powergorilla mains charger to give it a "soft reset".

My powergorilla shuts down unexpectedly - why?

This is safety feature of the powergorilla.  This could happen if the powergorilla is being put under too much strain, is too hot, has run out of power or has finished charging your laptop. 

Still need help?  Please email support@powertraveller.com

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