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SUPPORT

Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

Powertraveller
All Products
General Questions
*NEW* discovery
*NEW* extreme
*NEW* extreme solar
*NEW* mini-g
powerchimp4A
powergorilla *NOW 24000MAH*
powergorilla tactical version
powermonkey classic micro USB version
powermonkey explorer 2 SILVER
powermonkey extreme tactical
solargorilla
solargorilla tactical version
solarmonkey adventurer
solarmonkey expedition

Frequently asked questions

When is Powertraveller open?

The website is open for business 24/7 but if you want to speak to a human being, our opening times are

Monday to Friday, 9am - 5.30pm

Do you sell spares for the Powertraveller products?

Yes!  We have a whole range of spares available - click here

Can I track my order?

You can check the status of your order from payment to dispatch by setting up a secure account. You must do this prior to making your purchase and ensure you are logged in when you do so. 

To log in, simply click on 'account' at the top of your screen undernieth the basket symbol.  

If you have already made an order through the guest checkout and would like to know the status of your order, please email website@powertraveller.com

Optimum Solar Charging

To get optimum performance from your solar product, you need to know a few things about batteries and solar charging.

During the summertime, the Earths angle of exposure to the sun is at its greatest, making the sun much more powerful. The number of hours of sunlight are also increased during summer, which means solar charging is improved.

To increase the efficiency of your solar product, make sure the panels directly face the sun at all times. As the sun moves across the sky throughout the day, adjust your solar panel accordingly. Occasionally a cloud may cover part of the solar panel, if you are using the solarmonkey, the included solarnut will eradicate any disruption in charge to your device as it has internal capacitors to regulate the flow of charge.  The solarnut should always remain connected to the solarmonkey, outside in direct sunlight whilst charging your device.

The time of day is also an important factor to consider when using your solar product. You will get the best performance when the sun is at the highest point in the sky, usually at Noon. In fact, an hour charging at Noon will give better charge than a few hours later on the same day.

If you are charging through a window, windscreen, etc, be aware that the charging times will be increased. Most commercial buildings and vehicles have tinted windows which block the UV light and even normal glass has a slight filtering effect which can reduce charging performance by up to 10 percent. For optimum performance, your solar product should be outside in direct sunlight without obstruction.

Whilst a powerful sun is obviously desired for maximum performance from your solar product, you should be aware that extreme weather conditions can affect battery efficiency. The charging temperature range for a Lithium-Ion battery is 0 - 45 Degrees C and the batteries can be discharged at temperatures of 20 - 50 Degrees C.
In case of extreme conditions, try to keep your device from direct exposure to the environment.

Where can I purchase additional tips?

Please use our online tip selector to find the appropriate tip for your device.

Can I collect my order from Powertraveller in Alton?

Yes!  We always welcome customers to come and collect from us (and save on postage!). 

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