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SUPPORT

Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

Powertraveller
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General Questions
*NEW* discovery
*NEW* extreme
*NEW* extreme solar
*NEW* mini-g
powerchimp4A
powergorilla *NOW 24000MAH*
powergorilla tactical version
powermonkey classic micro USB version
powermonkey explorer 2 SILVER
powermonkey extreme tactical
solargorilla
solargorilla tactical version
solarmonkey adventurer
solarmonkey expedition

Frequently asked questions

If I am not going to use my monkey or gorilla charger for a while, is it best to store it with a charge remaining?

Yes.  If you plan to store your gorilla or monkey portable charger for a long period of time without use, it should be stored with at least 60% charge remaining.  This helps keeps the internal battery in good condition.

Can I use my solargorilla through a glass window or under a light bulb?

No, the solargorilla needs to be outside in bright sunshine.

Can I charge my minigorilla from solar?

Yes, using solargorilla - available separately

I have an Apple Mac using the MagSafe type connector. Can I charge this from a solargorilla?

The solargorilla is compatible with Apple Mac laptops using the MagSafe type connector.  You will need to purchase the Apple MagSafe Airline Adaptor, however this will only allow your Mac to be powered from the solargorilla  - this is a limitation with the Apple cable, not the solargorilla.  For further information please email: support@powertraveller.com

Can I leave my solargorilla outside?

You can leave the solargorilla outside.  However, although the solargorilla is water resistant, it is not waterproof.  To protect it if it begins raining, please bring the solargorilla inside as the ports are not water resistant and may become damaged if soaked.

I have plugged my solargorilla into my laptop but nothing's happening?

Please follow these tips to see if you can get the solargorilla to charge your device:
 - Ensure the solar panel is in direct sunlight (glass will not allow the solar panel to work   efficiently)
 - Allow the solar panel 5 minutes to soak up the sun before plugging it into your device
 - Make sure the solar panels are clean and free from any dust or dirt
 - Make sure the solar panel is perpendicular to the sun and rotate the panels as the sun moves through the sky during the day
 - Please do not expect the solar panel to work on overcast days or when the solar strength is not at the recommended level
 - Please ensure that you have selected the correct connector tip from the pack for your device

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