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Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

Powertraveller
All Products
General Questions
NEW powermonkey classic micro USB version
NEW powermonkey explorer micro USB version
minigorilla
motormonkey
powerchimp4A
powergorilla
powergorilla tactical version
powermonkey classic Blue
powermonkey discovery
powermonkey explorer 2
powermonkey extreme 12V
powermonkey extreme tactical
solargorilla
solarmonkey adventurer 2015 model
solarmonkey expedition
spidermonkey
startmonkey400

Frequently asked questions

Does the battery pack of the powermonkey extreme need to be turned on whilst you are charging the battery pack?

No, the battery pack should charge from the solar panel, regardless of whether the battery is turned on or off.  To show it is charging, a moving cursor will show on the LCD screen when the battery is switched on.  If the extreme battery pack is not turned on, the cursor will move around the LCD screen for a few seconds and then disappear, leaving just a red glow from the LCD (this can sometimes be hard to see in bright sunlight).

What is the operating temperature range for the powermonkey extreme and powermonkey explorer?

Both the powermonkey extreme and the powermonkey explorer will charge devices in temperatures of -20 to 60 degrees Centigrade.  You can charge the extreme and the explorer in temperatures on 0 - 45 degrees Centigrade.

When the powermonkey extreme battery only has 25% charge left and I connect it to the solar panel, the on/off switch will not work?

The extreme battery unit will take a 30% charge for itself before it will charge another device whilst it is attached to the solar panel or AC mains charger.

Can I use the aquastrap when my powermonkey extreme is already wet?

Please ensure you only attach the aquastrap to a dry powermonkey extreme.  If the powermonkey extreme is already wet, the aquastrap may not secure properly.

If I am not going to use my monkey or gorilla charger for a while, is it best to store it with a charge remaining?

Yes.  If you plan to store your gorilla or monkey portable charger for a long period of time without use, it should be stored with at least 60% charge remaining.  This helps keeps the internal battery in good condition.

How long will the aquastrap keep the powermonkey extreme waterproof?

The aquastrap has an IP65 rating which is tested as standard for an hour.  We do not recommend using the aquastrap with the powermonkey extreme for any longer than this.

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