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Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

Powertraveller
All Products
General Questions
*NEW* discovery
*NEW* extreme
*NEW* extreme solar
*NEW* mini-g
powerchimp4A
powergorilla *NOW 24000MAH*
powergorilla tactical version
powermonkey classic micro USB version
powermonkey explorer 2 SILVER
powermonkey extreme tactical
solargorilla
solargorilla tactical version
solarmonkey adventurer
solarmonkey expedition

Frequently asked questions

If I am not going to use my monkey or gorilla charger for a while, is it best to store it with a charge remaining?

Yes.  If you plan to store your gorilla or monkey portable charger for a long period of time without use, it should be stored with at least 60% charge remaining.  This helps keeps the internal battery in good condition.

How do I register my product for warranty?

We guarantee your satisfaction. All products have a standard 1 year return to manufacturer warranty covering manufacturer defect. However for powergorilla and minigorilla you are required to register your product with us to secure the warranty. To do this please email support@powertraveller.com with your name, contact number and details of your product. 

Will the powermonkey classic, explorer or extreme charge my Iridium 9500 Sat Phone?

Unfortunately, the powermonkey classic and powermonkey explorer will not be a suitable accessory for the Iridium 9500. This phone is only rechargeable via a cigarette lighter socket. The solution would be to buy either a powermonkey extreme which now has a 12V output, a minigorilla plus female lighter socket or a powergorilla (female socket included). Both gorilla products would need to be set at 12V to recharge the Iridium phone.

The newer Iridium phones - 9505a and the 9555 - do have a DC in port and are therefore compatible with the powermonkey.

Will the powermonkey charge my Iridium 9500 Sat Phone?

Unfortunately, the powermonkey will not be a suitable accessory for the Iridium 9500. This phone is only rechargeable via a cigarette lighter socket. The solution would be to buy either a minigorilla plus female lighter socket or a powergorilla (female socket included). Both gorilla products would need to be set at 12V to recharge the Iridium phone.

The newer Iridium phones - 9505a and the 9555 - do have a DC in port and are therefore compatible with the powermonkey.

How can I get my powergorilla to offer maximum extra power to my Netbook/laptop

You should either ensure that your netbook/laptop is fully charged before connecting powergorilla, this will enable powergorilla to power your device rather than having to increase its workload to charge it too. If its convienient you can also create the same effect and prolong the extra power available by removing your internal battery

What do the symbols on the LCD screen mean?

Refer to following picture of powergorilla LCD screen...

1. USB symbol
2. Only selected voltage of charge is displayed
3. Bars indicator shows remaining charge in powergorilla
4. Battery indicator flashes, indicating that powergorilla requires charging

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