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SUPPORT

Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

Powertraveller
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General Questions
*NEW* discovery
*NEW* extreme
*NEW* extreme solar
*NEW* mini-g
powerchimp4A
powergorilla *NOW 24000MAH*
powergorilla tactical version
powermonkey classic micro USB version
powermonkey explorer 2 SILVER
powermonkey extreme tactical
solargorilla
solargorilla tactical version
solarmonkey adventurer
solarmonkey expedition

Frequently asked questions

Can I use the aquastrap when my powermonkey extreme is already wet?

Please ensure you only attach the aquastrap to a dry powermonkey extreme.  If the powermonkey extreme is already wet, the aquastrap may not secure properly.

How long will the aquastrap keep the powermonkey extreme waterproof?

The aquastrap has an IP65 rating which is tested as standard for an hour.  We do not recommend using the aquastrap with the powermonkey extreme for any longer than this.

Is my powermonkey extreme compatible with the aquastrap?

Only powermonkey extreme models manufactured after July 2012 have the locking feature that make them compatible with the aquastrap.  

To check whether your powermonkey extreme is compatible, turn over the extreme battery unit and look for two small, rectangular sockets on either side. 

Click here to download aquastrap user guide
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