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SUPPORT

Our aim at Powertraveller is to bring you the very best in universal portable power and solar chargers and travel accessories. That's why we like to know what our customers want when purchasing such goods. If there is something you'd like to see on our site or you just want to give us some feedback, give us a call, send us an email or write to us!

If you would like to receive our latest brochure, please email us together with your name and full postal address and we will send one out to you.

Have a question about Powertraveller or one of our products? Use the FAQ filter below to find the answer.

If we haven't answered your question or if you'd like to organise a return, simply email our support department at support@powertraveller.com

Powertraveller
All Products
General Questions
*NEW* discovery
*NEW* extreme
*NEW* extreme solar
*NEW* mini-g
powerchimp4A
powergorilla *NOW 24000MAH*
powergorilla tactical version
powermonkey classic micro USB version
powermonkey explorer 2
powermonkey extreme tactical
solargorilla
solargorilla tactical version
solarmonkey adventurer
solarmonkey expedition

Frequently asked questions

Where can I find the EC Declaration of Conformity for the products?

You can find the individual EC Declarations for products within the Support FAQ page.  Simply click "All Products" on the left-hand side, then click on the product you need the Declaration for and to the right, a list of available downloads will appear.  You can find the EC Declaration of Conformity under the "Other Downloads" link.

Can my powermonkey battery be left in direct sunlight?

Where possible, we advise that you keep your powermonkey battery unit out of direct, strong sunlight. 

If I am not going to use my monkey or gorilla charger for a while, is it best to store it with a charge remaining?

Yes.  If you plan to store your gorilla or monkey portable charger for a long period of time without use, it should be stored with at least 60% charge remaining.  This helps keeps the internal battery in good condition.

How do I register my product for warranty?

We guarantee your satisfaction. All products have a standard 1 year return to manufacturer warranty covering manufacturer defect. However for powergorilla and minigorilla you are required to register your product with us to secure the warranty. To do this please email support@powertraveller.com with your name, contact number and details of your product. 

Can I leave my Powertraveller charger unused for long periods of time?

Your portable charger will retain up to 75 percent of its charge for up to 6 months.

However, a battery needs to be conditioned, much like a car battery.  You would not leave your car unused for months at a time and then expect it to start.  The more often you use your portable charger, the better performance you can expect.

Can I order via telephone?

The preferred method for orders is via our website.  This means you will get a unique customer order number and it is much easier for us to help track your order. 

In occasional instances it may be possible to place an order via telephone but please note we DO NOT take orders for tips over telephone.

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