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Sales & Return Policy

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. 
 
We accept Credit Card, Debit Card and PayPal payments. If you are shopping internationally, place your order and your credit / debit card company will convert the transaction to your own currency, VAT will also be deducted.
 
We accept Visa, Visa Debit, MasterCard, Switch, Maestro and Delta. You may send your credit card information via phone, email, post or over the Internet using our secure server. 
 
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

Shipping And Handling

Orders for battery products have to be shipped using a courier.   All next day delivery orders (UK only) are sent via courier in most cases.  Any customers charges are the responsibility of the customer as are any additional delivery charges (e.g. re-delivery attempts).  Please note, we are unable to ship to BFPO addresses unfortunately.

Delivery Schedule

We will process your order immediately and aim to ship your order to you within two working days. If your deliver is to a UK address, you can expect to receive your order within 3 working days from despatch. International orders are generally received in under 10 working days. 
 
Please note: if you require and pay for next day delivery (UK orders only) your order MUST be placed BEFORE 2pm in order to guarantee next day delivery. Any order placed after that time may not be sent out until the following day, although we will still send it via next day delivery at that time. Any order placed on a Friday after 2pm and requiring next day delivery will be sent out on the following Monday (next working day) for delivery on Tuesday. We will not be held liable for any order placed after 2pm that require next day delivery and does not ship on the day of ordering.  

Back Orders

If your item is not in stock we will always place it on back order for you and will ship the item as soon as additional stock arrives. You will always be emailed with the option to cancel your order if you would rather not wait. 

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. 

Credit Card Security

When the order is placed at our website, the credit card details are taken via PayPal Payments Pro secure server system. The credit card numbers are encrypted using 128 bit encryption and sent to PayPal. They are not held in clear text on any web site. 

Guarantee

We guarantee your satisfaction. All products have a standard 1 year return to manufacturer warranty covering manufacturer defect. 

Reaching Us

If you need to reach us, please email us using sales@powertraveller.com (general enquires) or support@powertraveller.com (technical support), alternatively, you can call on +44 (0) 1420 542980 or write to us at Powertraveller International Ltd, 4 Delta Park, Wilsom Road Alton Hampshire GU34 2RQ United Kingdom 

Returns Policy

  • FAULTY ITEMS: These must be returned to us within 30 days of receipt. Please request a returns form from us at support@powertraveller.com and send with the item to the address above, we do not accept any returns without an accompanying returns form. We will then send a replacement out to you if the product is found to be faulty. Refunds may also be issued in certain circumstances - please contact us for details. All products have a standard 1 year return to manufacturer warranty covering manufacture defect.
  • UNWANTED ITEMS: All refunds in this case are at the discretion of Powertraveller and must be agreed within 14 days of the product being received. If a refund is agreed, the item must be returned to us within 7 days of agreement being reached. Items must be in original packaging with all parts as supplied and be in a re-saleable condition. Powertraveller will not issue refunds for the postage.
  • POSTAGE: We accept no liability for items damaged during postage to us and we recommend that all items are returned via a recorded delivery method as we will not be held responsible for goods not received. Please note, any product containing a battery will need to be returned to us via a courier approved to ship lithium batteries - Royal Mail will not accept batteries.
  • If the item has been ordered incorrectly, found to be unsuitable or simply no longer required - the postage cost is the responsibility of the customer. 
  • If the item is found to be faulty or a packing error has occurred - the postage for returning the item to us will be refunded if requested.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Provision by Powertraveller International Ltd for taking back Electrical / Electronic Waste from customers

Under the new Waste Electrical and Electronic Equipment (WEEE) Directive, when a customer purchases an EEE product from us, we are required, by UK law, to provide a ‘like for like' take-back service for any old or broken EEE product (if applicable) - this service is provided ‘free-of-charge' and can be utilised in the following ways:

  • If you live locally then, you may return your WEEE to our head office in person.
  • You can post any WEEE to our head office and we will reimburse your postage.
     

IMPORTANT: The waste product must be returned within 28 days of date of the new purchase. WEEE Regulations:

  • The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
  • The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
  • Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
  • Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
  • Powertraveller Limited are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new
  • Electrical or Electronic product.
  • For example, if a customer bought a new WEEE item from us we would accept their old
  • WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
  • Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol 

How to care for your Powertraveller battery

Our products are resilient creatures on the outside that can be bashed and thrown around. However, at the centre there is something a little more sensitive. This is the beating heart of the battery, or in more techy terms- the Lithium battery that continues to keep your devices powered.

Lithium batteries are amazing things, but nonetheless they do have a lifespan and can only be recharged a large but finite amount of times before the battery life starts to diminish.

There is a standard 2 year manufacturers’ warranty with regard to the workmanship of our products (i.e. tips/case), however there is only a one year warranty on the battery. Your battery needs to be used ideally within a year of manufacturing and if used properly will have a lifespan of up to 5 years depending on how often it is used. By reason of its chemistry if your battery sits on a shelf for 2 years the battery will lose condition and will not perform to the best of its ability.  Much like a car battery, the more you use it, the more it will be conditioned.

Good news though- there are ways to maintain and improve the lifespan of your battery's life!

Do's 

  • Always try to store your battery at around 60% charged.  
  • Always charge the battery whenever possible, because frequent top-ups are much kinder to the battery than running it until it is flat, but avoid constant DC power. 
  • Always ensure the battery is recharged as soon as possible, if it does become fully discharged. A Li-ion battery will be permanently damaged if left fully discharged for an extended period of time.
  • Calibrate a new battery by discharging it until the low battery warning prompts you to plug in a power source, (usually around 10%) and then recharge it fully. Doing this once every month or so, will help to keep the battery accurately calibrated. . 
  • Store your battery in a cool, dry place.

Dont's

  • Never leave your Li-ion battery in a fully discharged state for an extended period of time.
  • Do not charge your battery inside its case; this could cause the battery to get very hot. Likewise, please do not smother your battery while charging both a device or itself
  • Keep the battery away from fire or other sources of extreme heat. Do not incinerate. Exposure of batteries to extreme heat may result in explosion.
  • NEVER use a 3rd party AC mains charger to charge your Powertraveller battery
  • Do not leave your battery in an airtight place (e.g car glove compartment) for a long period of time.

Do not throw away or dispose of your battery with household waste. Please recycle all batteries, as they contain chemicals which are harmful to the environment.

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