Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Credit Card, Cheque, PayPal or Postal order payment. If you are shopping internationally, place your order and your credit card company will convert the transaction to your own currency, VAT will also be deducted.
We accept Visa, Visa Debit, MasterCard, Switch, Maestro and Delta. You may send your credit card information via phone, fax, email, post or over the Internet using our secure server.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Orders with a goods value of under 80.00 GBP are despatched via Royal Mail. Orders with a goods value of over 80.00 GBP will be despatched via courier. All next day delivery orders are sent via courier in most cases. Please check our homepage to see any current delivery promotions running. Orders via courier will receive automated tracking information if we have been supplied with a valid email address at the checkout stage. Any customers charges are the responsibility of the customer as are any additional delivery charges (e.g. re-delivery attempts)
We will process your order immediately and aim to ship your order to you within one working day. You can expect to receive your order within 3 working days. International orders are generally received in under working 7 days.
Please note: if you require and pay for next day delivery your order MUST be placed BEFORE 2pm in order to guarantee next day delivery. Any order placed after that time may not be sent out until the following day, although we will still send it via next day delivery at that time. Any order placed on a Friday after 2pm and requiring next day delivery will be sent out on the following Monday (next working day) for delivery on Tuesday. We will not be held liable for any order placed after 2pm that require next day delivery and does not ship on the day of ordering.
If your item is not in stock we will always place it on back order for you and will ship the item as soon as additional stock arrives. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
When the order is placed at our website, the credit card details are taken via Netbanx's secure server system. The credit card numbers are encrypted using 128 bit encryption and sent to Netbanx. They are not held in clear text on any web site.
We guarantee your satisfaction. All products have a standard 1 year return to manufacturer warranty covering manufacturer defect. For powergorilla and minigorilla, you will need to register your product with us to secure your warranty. To do this please email your name, contact number and details of our product to email@example.com
If you need to reach us, please email us using firstname.lastname@example.org (general enquires) or email@example.com (technical support), alternatively, you can call on +44 (0) 1420 542980 or fax us on +44 (0) 1420 543585 or write to us at Powertraveller, Ceratech House, Omega Park, Wilsom Road Alton Hampshire GU34 2QE United Kingdom
Under the new Waste Electrical and Electronic Equipment (WEEE) Directive, when a customer purchases an EEE product from us, we are required, by UK law, to provide a ‘like for like' take-back service for any old or broken EEE product (if applicable) - this service is provided ‘free-of-charge' and can be utilised in the following ways:
IMPORTANT: The waste product must be returned within 28 days of date of the new purchase. WEEE Regulations:
Powermonkeys are resilient creatures on the outside that can be bashed and thrown around. However, at the centre there is something a little more sensitive. This is the beating heart of the powermonkey, or in more techy terms- the Lithium battery that continues to keep your devices powered.
Lithium batteries are amazing things, but nonetheless they do have a lifespan and can only be recharged a large but finite amount of times before the battery life starts to diminish.
There is a standard 2 year manufacturers’ warranty with regard to the workmanship of our products (i.e. tips/case), however there is only a one year warranty on the battery. Your powermonkey needs to be used ideally within a year of manufacturing and if used properly will have a lifespan of up to 5 years depending on how often it is used. By reason of its chemistry if your powermonkey sits on a shelf for 2 years the battery will lose condition and will not perform to the best of its ability.
Good news though- there are ways to maintain and improve the lifespan of your powermonkey’s battery life!
Do not throw away or dispose of your powermonkey with household waste. Please recycle all batteries, as they contain chemicals which are harmful to the environment.